I'm sure we all remember the unfortunate announcement made a few weeks ago that Topps was not going to be producing the 2009 Allen & Ginter's Cat Osterman relic or autographed cards. Well, a lot of people were upset by the fact that Topps, instead of telling people in advance, and working on individual solutions that would keep collectors happy, instead sent out random cards they claimed to be of equal book value. I held an autogrpah redemption, and out of the blue received a Greg Louganis autograph, which while quite nice looking, was not a card I wanted, and certainly was not one that I had asked for, nor was it worth what the Osterman redemptions had been selling for on eBay, prior to the news that it would not be produced.
Well, I fired off an angry email to Topps about it, and heard back the next day. In my first email I may have been a bit to upset, and actually went as far as to call Topps liars, for promising me a Cat Osterman card, and sending something else entirely, without warning. I emailed back and forth a few times with their VP of customer service, and with a much cooler head was able to explain my frustration in a way that Topps must have been able to relate to. They had asked me if they could send me something that perhaps might make me feel better about the whole thing. I replied that they could send me whatever they'd like, as long as it came with an acknowledgment that they understand how they handle certain redemptions is unfair to their loyal customers.
I was absolutely blown away with what arrived at my door yesterday, and must admit that Topps went above and beyond here to satisfy a customer and a collector. I want to say thank you to Topps for not only sending me some incredible cards, way more than I would have ever asked for, but also for hearing me out, and taking the time to explain their side of the story. At the end of the day, it's nice to know they care enough to do something about it.
Here's what they sent:
Getting warmer. This one has a nice patch, and is the only '09 Triple Threads card currently in my collection.
I'm not a basketball collector, but thought these cards always looked cool. Now I have one, and they are cool, but would be much cooler with a hard signed autograph. Any Maggette fans out there who need this card?
Oh my! A real 1959 Topps card with a real autograph signed directly on the card. Now we're talking! Oh, did I mention it's also of a Hall of Famer? Did I mention this is also my favorite set of all time? Did I mention he was also an Oriole? This is one of those cards that would look like a fake on eBay. If it didn't come directly from Topps, I'd think this one was fake too.
Ummm... HOLY MARY MOTHER OF MATT WIETERS!! Another Hall of Famer autograph on a real vintage card, only this time numbered out of 10! Topps, you are too kind!
Yeah, the Brock totally made my jaw drop to the floor when I flipped it over. Once again, thanks to the Topps Company for hearing me out, and doing what they felt was right to satisfy a consumer. I never asked for anything, so to receive a package as awesome as this in the mail was quite a surprise.